Privacy Policy

Welcome to FlexDrive Connect ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By using FlexDrive Connect, you agree to the collection and use of information in accordance with this policy.

We collect information that you provide directly to us, information that is collected automatically, and information from third parties.

A. Information You Provide

• Account Information: When you register, we collect your full name, email address, phone number, and password. You may also choose to provide a profile photo.
• Client Information: If you are a client, we collect details about your service requests, including job descriptions, pickup and delivery locations, photos you upload, and any other relevant information.
• Contractor Information: If you apply to be a contractor, we collect professional details, including vehicle information, driver's license, insurance documents, work history, services offered, and your W-9 form for payment purposes.
• Payment Information: Payment details for clients and payout details for contractors are collected and processed by our third-party payment processor, Stripe. We do not store your full credit card numbers or bank account details.
• Communications: We collect information when you communicate with us or other users through our platform's messaging features or when you contact support.

B. Information Collected Automatically

• Usage Data: We collect information about your interactions with our platform, such as the pages you visit, features you use, and the time, frequency, and duration of your activities.
• Device and Log Information: We collect information from your device, including IP address, browser type, operating system, and device identifiers.
• Crash and Error Reports: To maintain and improve the stability of our platform, our systems automatically collect information when the application crashes or encounters an error. This includes a report of the problem, device state, and parts of the application code involved. This data is made available to our administrative team for diagnostic and troubleshooting purposes.
• Location Data: For contractors, while a job is in progress, we collect precise location data to provide tracking services to the client and for safety purposes.

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services.
• To facilitate the connection between clients and contractors.
• To process transactions and send you related information, including confirmations and invoices.
• To improve, personalize, and expand our services.
• To understand and analyze how you use our services.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the platform, and for marketing and promotional purposes.
• To monitor application performance, diagnose and fix technology problems, and analyze crash data to enhance platform stability.

We may share the information we collect in the following situations:

• Between Users: We share information between clients and contractors to facilitate job booking and execution. For example, a client's name and job details are shared with a contractor who claims a job. A contractor's name, vehicle type, and rating are shared with the client.
• With Service Providers: We may share your information with third-party vendors and service providers that perform services for us, such as payment processing (Stripe), cloud hosting, and mapping services (Google Maps).
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You may review and change information in your account settings. If you wish to delete your account, please contact us.

California Residents (CCPA)

If you are a California resident, you have the right to: (1) request disclosure of the categories and specific pieces of personal information we have collected about you; (2) request deletion of your personal information; and (3) opt-out of the sale of your personal information (FlexDrive does not sell personal information).

Florida Residents

Florida residents may have additional rights under the Florida Digital Bill of Rights. To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

• Account Data: Retained until account deletion plus 7 years for legal compliance.
• Transaction Records: Retained for 7 years for tax and legal purposes.
• Contractor Documents: Background check authorizations and driving records are retained for the duration of the contractor relationship plus 3 years.
• Communications: Support tickets and messages are retained for 3 years.

Our platform integrates with third-party services including:

• Stripe: Payment processing - subject to Stripe's Privacy Policy
• Google Maps: Location and mapping services - subject to Google's Privacy Policy
• Background Check Providers: Verification services conducted in compliance with the Fair Credit Reporting Act (FCRA)

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we may also send you an email notification. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: FlexDrive@usa.com
• Address: 9126 S. US Highway 1 #1044, Port Saint Lucie, FL 34953
• Support: Support Page